Managed IT & AI Ready
At IT-Support, we manage a company’s IT end to end:
Networks, security, backup, telephony, and user support.
Our goal is:
To ensure your business operates without interruptions. with secure data. with structured technical support.
AI-Ready Infrastructure with IT-Support
Your infrastructure is designed with future AI adoption in mind, ensuring structured and reliable data, controlled access, and automated workflows.
Effective use of artificial intelligence requires proper architecture and organization.
We provide end-to-end AI-ready environments that include:
- Role-based access policies, MFA, and device control where required
- Data structure and quality for reliable reporting / BI
- Automation of repetitive tasks (notifications, workflows, standardization, helpdesk processes)
- System integrations (ERP / telephony / BI) for a unified view
IT Services
Infrastructure: servers, PCs, laptops
- Server installation / upgrade / maintenance (on-prem / hybrid / cloud)
- PC / laptop support (setup, policies, updates, security)
- Monitoring and preventive actions to avoid issues
Corporate email and applications
- Corporate email setup / management (security, policies, migrations)
- Unified setup of workstations and applications by role / department
Backup & Business Continuity
- Local / off-site / cloud backup with retention policies
- Restore tests and disaster recovery planning where required
- Goal: secure data and fast recovery
Networks & Wi-Fi
- Network installation / maintenance (routing, switching, segmentation)
- Enterprise-grade Wi-Fi with proper coverage and stability
- VLANs, guest Wi-Fi, security policies, and documentation
Server room / facility infrastructure
- Racks, patch panels, cabling, UPS, organization, and proper management
- Scalability and reliability assessment
PBX systems & unified communications
- Call flows / IVR, recording, reports, remote management
- Integration with processes / CRM / ERP where required
Security systems
- Alarm / access / CCTV (where required), with emphasis on reliability and remote management
Consulting & project implementation
- IT project analysis, design, and implementation (upgrades / migrations / new deployments)
- Documentation, change planning, and risk minimization
What you gain
Reduced downtime
and more stable operation
Faster resolution
through helpdesk / ticketing and proper escalation
Data security
with guaranteed recovery
Improved performance
Servers, network, Wi-Fi & applications
Predictable cost
with Managed IT / SLA packages
Foundation for automation & AI
Policies, data & integrations
IT that works every day — with stability, security, and “AI-ready”” προοπτική.
Managed IT / SLA (Οργανωμένη Υποστήριξη)
Για επιχειρήσεις που θέλουν προβλέψιμο IT και άμεση ανταπόκριση
Through Managed IT we provide support with clear boundaries, processes, and response levels.
Τι περιλαμβάνει
- Helpdesk / ticketing and request history
- Remote & on-site support
- Monitoring of critical systems
- Preventive maintenance (patching, checks, performance)
- Security checks and access policies
- Periodic reports and improvement recommendations (roadmap)
Επίπεδα SLA (ενδεικτικά)
- Essential: βασική υποστήριξη για μικρές ομάδες
- Business: monitoring + προληπτικές ενέργειες + ταχύτερη ανταπόκριση
- Premium: αυξημένη διαθεσιμότητα, προτεραιότητα, περισσότερη on-site παρουσία & roadmap
Call to Action
Θέλετε το IT σας να γίνει προβλέψιμο, ασφαλές και AI-ready”;
Ζητήστε ένα IT Assessment (20’) και θα σας προτείνουμε πλάνο βελτίωσης.
Step-by-step implementation roadmap
- Καταγραφή υποδομής (servers, PCs, δίκτυο, email, τηλεφωνία, backup)
- Έλεγχος ρίσκων (ασφάλεια, single points of failure, επιδόσεις, backup gaps)
- Προτεραιοποίηση ενεργειών (άμεσα vs roadmap)
- Implementation with change plan, testing, and rollback plan
- Documentation (asset list, network diagrams, procedures, secure password management)
- Monitoring & preventive maintenance
- Definition of SLAs and ticketing / reporting processes
Step-by-step implementation roadmap
1. Infrastructure inventory (servers, PCs, network, email, telephony, backup)
2. Risk assessment (security, single points of failure, performance, backup gaps)
3. Action prioritization (immediate vs roadmap)
4. Implementation with change plan, testing & rollback plan
5. Documentation (asset list, network diagrams, procedures, secure password management)
6. Monitoring & preventive maintenance
7. Definition of SLAs and ticketing / reporting processes
1. Infrastructure inventory (servers, PCs, network, email, telephony, backup)
2. Risk assessment (security, single points of failure, performance, backup gaps)
3. Action prioritization (immediate vs roadmap)
4. Implementation with change plan, testing & rollback plan
5. Documentation (asset list, network diagrams, procedures, secure password management)
6. Monitoring & preventive maintenance
7. Definition of SLAs and ticketing / reporting processes
Managed IT / SLAs (structured support)
For businesses seeking predictable IT & rapid response
Through Managed IT we provide support with clear boundaries, processes, and response levels.
SLA tiers
- Essential: Basic support for small teams.
- Business: Monitoring, preventive actions & faster response.
- Premium: Increased availability, priority support, more on-site presence & roadmap.
- Helpdesk / ticketing and request history
- Remote & on-site support
- Monitoring of critical systems
- Preventive maintenance (patching, checks, performance)
- Security checks and access policies
- Periodic reports and improvement recommendations (roadmap)