1. Who we are This website is owned by IT-Support and is available at: https://it-support.gr For any issues regarding the protection of personal data, you can contact us at: info@it-support.gr

2. Personal data we collect The website does not feature contact forms, user registration, or a comments system. The only personal data that may be collected are those provided voluntarily when you contact us via email or telephone. This data may include name, email address, phone number, and the content of the communication.

3. Purpose of data processing The personal data you send us is used exclusively for communicating with you, providing information about our services, and handling your requests. It is not used for marketing purposes without your explicit consent.

4. Traffic Analysis (Analytics) To improve user experience, we use internal plugins to monitor website traffic.

• This analysis is performed locally on our server (self-hosted)..

• Data is not shared with third parties..

• IP addresses are fully anonymized, making user identification impossible.

• No personal data is recorded, only statistical information (e.g., which pages you visit).

5. Cookies The website uses strictly necessary technical cookies for its proper operation. We also use analytics cookies to measure traffic; these operate in a way that does not allow your identification, and their data remains exclusively with us.

6. Embedded content The website may include embedded content from third-party services, such as Google Maps. The use of such content is subject to the privacy policy of the respective providers.

7. External links to third-party websites The website includes links to third-party websites (partners, suppliers). IT-Support is not responsible for the data protection practices of these websites.

8. Sharing data with third parties Personal data is not shared with third parties, unless required by law or absolutely necessary to provide services upon your request.

9. Data retention period Data resulting from email or telephone communication is retained only for as long as necessary to fulfill the purpose of the communication. Statistical traffic data is kept in anonymous form for reporting purposes.

10. User rights According to the GDPR, you have the right to access, rectify, delete, restrict, or object to the processing of your data. To exercise your rights, contact us at info@it-support.gr.

11. Data security We take appropriate technical measures to protect your data from unauthorized access or loss.

12. Changes to the Privacy Policy This Policy may be modified. Any changes will be published on this page.